Introduction
If you need a Cires21 license for your server, this article explains what information to provide and what to do if you are having license issues. Supplying complete details helps us issue the correct license faster and troubleshoot activation problems efficiently.
What to provide for a license request
To request a Cires21 license, send the following details for the server that will use the license:
- MAC address
- ID
- Server name, if available
- Product or service name
How to request a license
- Collect the MAC address and ID for the server.
- Include any additional identification details that may help us validate the installation.
- Contact Cires21 support through your usual support channel or the contact form at https://www.cires21.com/contact
- Submit your request and wait for confirmation from our team.
If your license is not working
If you encounter a license issue, send the same server details and describe the problem as clearly as possible. Include when the issue started, what changed before the issue appeared, and any error messages you see.
- The exact error message, if any
- Whether the license was previously working
- Any recent hardware, network, or software changes
- The affected server details
What happens next
After we receive your request, we will either issue a new license or investigate the issue and provide troubleshooting guidance. If additional information is needed, our team will contact you.
Additional information
For more help, visit the Cires21 contact page at https://www.cires21.com/contact. If your request is related to a specific product or deployment, include that context so we can assist you more effectively.
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