Introduction
This article explains how to create a new user and grant them the same support services access as an existing user. Once the request has been processed, the new user will receive an email to set their password and activate their access.
Process description
Use this process when you need to add a new support user with the same permissions and service access as another user in your organization. This helps ensure consistent access for teams that manage streaming operations, technical support, or account administration.
Prerequisites
- An existing user whose support access will be used as the reference
- The full name and email address of the new user
- Permission to request user creation for your organization
Step-by-step instructions
Provide the details of the new user, including their name and email address.
Identify the existing user whose support services access should be duplicated.
Submit the request to create the new user with the same support services access.
Wait for confirmation that the user has been created and access has been assigned.
Ask the new user to check their inbox and set their password using the email they received.
What happens next
After the request is processed, the new user should have access to the same support services as the existing user. The password setup email is sent automatically to the new user.
Troubleshooting
- If the new user does not receive the password email, ask them to check their spam or junk folder.
- Confirm that the email address provided is correct.
- If access does not match the existing user, contact support and provide both user details for review.
Contact support
If you need help creating a user or verifying support access, contact our support team through the help center or your usual support channel.
Additional information
For account and support-related requests, make sure you provide complete and accurate user information to avoid delays in processing.
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