Introduction
This article explains a known issue affecting long subtitles in our video playback system. We are actively working on a fix to restore correct subtitle rendering and playback behavior.
Issue description
Some videos may display subtitles incorrectly when the subtitle text is too long. This can affect subtitle layout, readability, or how the subtitles appear during playback.
Signs
- Subtitles appear cut off or truncated.
- Subtitle lines wrap unexpectedly or overlap other on-screen elements.
- Subtitle timing or display looks incorrect for longer text entries.
Basic troubleshooting steps
At this time, there is no manual workaround that fully resolves this issue in the playback system. Please review the following checklist while we prepare the upcoming update.
- Confirm whether the issue only affects subtitles with longer text.
- Check whether the same subtitle file behaves differently in other playback environments.
- Verify that the subtitle source file is valid and correctly formatted.
- Wait for the upcoming update that will address the problem.
Diagnostic tools and resources
If you need to document the issue for support or internal tracking, collect the following information:
- A sample video or playback session showing the issue.
- The subtitle file or subtitle text that triggers the problem.
- The player, workflow, or environment where the issue occurs.
- The date and time the issue was observed.
Advanced troubleshooting steps
Step 1: Confirm the scope of the issue
Test multiple subtitle entries to confirm whether the problem occurs only with long subtitles or with all subtitle content.
Step 2: Prepare information for support
If the issue is affecting your workflow, gather the relevant playback details and contact support so the case can be tracked against the upcoming fix.
Contact support
If you need assistance or want to report the issue, please contact our support team. Include any relevant examples and playback details to help us investigate.
Additional resources
For related updates and product information, visit the product documentation or your account support area. We will share the fix in an upcoming update.
Conclusion
We understand the impact this issue may have on your video playback experience. Our team is working on a solution, and we recommend waiting for the next update that will correct the problem with long subtitles.
Disclaimer
This article describes a known issue and the current status of its resolution. Information may change as the fix is released and validated.
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